Total Health Care Eligibility Verification Portal
Total Health Care would like to thank you for your patience during the transition to their new portal and claims payment system. As a result, they know you are experiencing unusually long wait times on the phone to obtain eligibility and copay information. Total Health Care is working to enable the portal to provide that information. The portal does allow you to verify PCP and active status on a THC member. This is also available through the IVR, which is completely functional. Total Health Care is still working to provide benefit and copay information.
In the interim, to alleviate the need to be on hold in the phone queue, they recommend that you fax your requests for copay and benefit information to them at 313-871-6406. Total Health Care will process and return your request to you within 10 minutes.