Oakland Southfield Physicians

OSP News

McLaren Health Plan PCP Connection Medical Management Update March 2019

Posted: 03/01/2019

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) is an industry standard survey tool required by the National Committee for Quality assurance (NCQA) to evaluate and improve patient satisfaction.

The CAHPS® survey was recently distributed to a random sample of McLaren Health Plan (MHP) members. Please encourage your patients who have received the CAHPS® survey to participate.

Listed below are a few topics addressed in the survey regarding patient care:

  • Getting needed care
  • Getting care quickly
  • How well the doctors communicate

When we work together to ensure a positive patient experience, there may be many important benefits to your practice:

  • Increased patient retention
  • Increased compliance with clinical recommendations
  • Improved overall health outcomes
  • Preventive care needs addressed timely
  • Reduced no show rates

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