Oakland Southfield Physicians

OSP News

Blue Cross Complete Newborn Prior Authorization Requests

Posted: 03/04/2022

Blue Cross Complete (BCC) is currently experiencing an internal processing issue for neonatal newborn prior authorization requests, causing claims to deny in error. Providers may see a denial with this explanation: no prior authorization.

Although Blue Cross Complete has determined the root cause and are working to make corrections within the system, the estimated resolution date is April 1, 2022.

If your claims are affected by these denials, no action is required on your part. Blue Cross Complete will reprocess impacted claims when the error is corrected in the system.

Click here to read the full announcement sent out by Blue Cross Complete.

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