OSP News

Blue Cross Complete Temporarily Extends Claims Filing Time Limit

Posted: 03/15/2024

Blue Cross Complete has temporarily extended its claims submission time limit by 30 days due to Change Healthcare’s network interruption caused by a cybersecurity reported on March 5, 2024.

The standard claims submission filing limit is 12-months from the date of service or discharge date. This timeframe has been extended by 30 days due to Change Healthcare’s network interruption. In addition, Blue Cross Complete has resumed payments for claims submitted prior to the incident. Below are alternative claims submission options available to providers.

Electronic claims submission: Providers who submitted claims during the outage may be able to resubmit them either through additional solutions identified below through Availity and PCH Global, or once Change Healthcare’s connectivity is restored, through Change Healthcare. Blue Cross Complete understands the inconvenience this is causing providers.

Click here to read the full announcement sent out by Blue Cross Complete.

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