OSP News

Blue Cross Complete Restoration of Optum/Change Healthcare Connectivity

Posted: 11/19/2024

Blue Cross Complete (BCC) has restored connectivity with Optum/Change Healthcare. The restoration of connectivity with Optum/Change Healthcare affords providers options for claims submissions. 

Electronic claims 

Blue Cross Complete providers will have the option of submitting electronic claims via: 

  • Optum/Change Healthcare – Providers with a software vendor or who use another clearinghouse to submit claims to Optum/Change Healthcare must consult their vendor/clearinghouse to confirm the process for claim submission. Please note: The 275 Claim Attachment transaction is currently available via Optum/Change Healthcare. 
  • Availity - Providers or clearinghouses not currently using Availity to submit claims, must register at: availity.com/intelligent-gateway. Please note: The 275 Claim Attachment transaction is currently available via Availity. 

Manual/direct entry claims 

Providers may submit manual/direct entry claims via: 

  • Optum/Change Healthcare ConnectCenter - This option is currently only available for providers who had an established account prior to the security incident. Access to the portal and usernames will remain the same but a password reset, and multi-factor authentication are required. 
  • PCH Global – Providers not currently using PCH Global must enroll for claims submission at: pchhealth.global

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