OSP News

Improvements To The Claims Overpayment Response Process Are On The Way

Posted: 05/02/2025

Beginning in August 2025, a more streamlined process allowing providers to respond to overpayment letters electronically will be available. 

Blue Cross Complete is pleased to announce that providers will soon be able to approve or dispute claims overpayments and submit supporting documentation electronically in real-time through NaviNet. This new functionality is being introduced to provide a more efficient way to respond to overpayment letters. It will help reduce the need to mail written correspondence and minimize response times. 

Currently, overpayment letters are mailed to providers. Providers are then required to mail in their responses along with any supporting documentation.

Click to read the full announcement from Blue Cross Complete. 

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