OSP News

NaviNet Claims Investigation Attachments: New Functionality

Posted: 06/24/2025

Blue Cross Complete is excited to announce that they are bringing providers a new feature: Claim Investigation Attachments. 

Starting in June 2025, providers can upload supporting documents with electronic claims investigation requests within the NaviNet provider portal. This new enhancement is designed to streamline the workflow by eliminating the need to: 

  • Complete forms 
  • Fax or mail supporting documentation 

Click here to read the full article from Blue Cross Complete. 

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