OSP News

New Functionality for Blue Cross Complete in NaviNet Claims Dispute Submission

Posted: 09/05/2025

Providers can now submit disputes regarding claims issues and supporting documentation via the NaviNet provider portal by accessing Forms and Dashboards and completing the applicable form. Once the form has been submitted, a document ID number will be provided. This document ID number will need to be included in any follow-up inquiries. 

This enhancement is designed to streamline your workflow by eliminating the need to: 

  • Call the health plan to submit a claims dispute 
  • Mail hardcopy requests 
  • Fax or mail supporting documentation 

Click here to read the full announcement from Blue Cross Complete. 

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