Patient Experience of Care

Delivering the very best care experience

Patient Satisfaction Program

OSP doctors are committed to delivering the very best care experience. This starts with measuring patient satisfaction and proactively improving the experience of care.  OSP offers our doctors the industry standard Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) Survey for both adult medicine and pediatrics. The OSP survey measures key areas of care experience.


  • Nationally recognized survey at no cost to your practice
  • Success in value-based care programs
  • Foundational patient centered medical home capability


  • Patients with positive experiences, are more likely to adhere to medical advice and treatment plans
  • Positive correlations to care processes, both prevention and disease management
  • Increased industry focus on measuring patient experience of care

How it Works

  1. Unique web link created for each practice’s personalized survey
  2. Practice distributes survey link to patients via their EMR or printed handouts at checkout
  3. Results aggregated and displayed on secure 
  4. Quarterly provider-level summary report by survey domain

Join OSP

If you are interested in learning more, call us at (248) 357-4048, or visit our Contact Us page.

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OSP Technical Support