Upcoming Change Adds Step Requiring Users to Select Provider for Login
The login functionality within the Jiva provider portal is changing Thursday, September 9, 2021. This update will create an additional step in which users will need to select a provider from a drop-down list before Jiva can launch.
To access Jiva, NaviNet will display a new drop-down menu prompting users to select the provider making the authorization request. Users can scroll through the alphabetized list of providers or type the name of the provider to locate theirs within the drop-down.
This change will help resolve ongoing system issues reported by users within in the application and improve overall reliability.