The Oakland Southfield Physicians (OSP) website is designed to provide you with useful information about us and to connect you with our network physicians. Our website does not promote or sell products of any kind. We do hope, however, that the information we provide on our website encourages you to use our services or to join our organization as a member.
Information We Gather
In an effort to provide our website visitors with the most useful information, we collect a limited amount of information about visits to our website, including the number of visits to the site, the date and time of day of these visits and the pages visited. This information helps us to evaluate the effectiveness of our site, improve the information available to site visitors and improve website performance.
Website Data Tracking
Our website tracking program does not provide us with personal information about our site visitors. However, the program gathers the following technical information about each visit, none of which can be used to determine personal information about a website visitor: internet service provider name, browser type, and internet protocol (IP) address. (An IP address (Internet Protocol address) is a unique address that computers use in order to identify and communicate with each other on a computer network. IP addresses can appear to be shared by multiple computers if they are part of a shared hosting web server environment.)
Messages that you send to us by email (via the Contact Us links on our website pages) may not be secure. If you choose to send any confidential personal information to us via email, you accept the risk that a third party may intercept and use this information.
Occasionally, we post surveys on our website to obtain input from you and other website visitors. We use the information gathered through these surveys to improve the services we provide our members or to improve the content and use of our website. Participation in these surveys is voluntary, and any demographic information requested (e.g., zip code) is not required to complete the survey.
Use of Information
OSP takes reasonable precautions to protect the personal information provided to us voluntarily by our website visitors.
We protect electronic information behind a firewall and encrypt all data submitted through the online forms on our website. We also take appropriate measures to protect user information offline. Access to personal information is restricted to only those employees and agents who need the information to perform a task. Our employee computers are password protected. All employees receive training on OSP' privacy and security practices. Finally, the servers we use to store personal information are secured, and only authorized individuals have access to these servers.
Questions or Changes
If you have questions about our website policy or need to correct the personal information you have voluntarily submitted to OSP through our website, please email us.
Policy Change Notification
Links to Third-Party Websites
Commitment Regarding Protected Health Information
OSP understands the importance of Protected Health Information (hereafter referred to as “PHI”) and requires Administrative Network, as a provider of support services to the independently practicing physicians affiliated with OSP, to follow strict policies (in accordance with state and federal privacy laws) to keep PHI private.
A patient must have given written authorization for the use and disclosure of PHI, except when an authorization is not required by federal or state privacy laws such as for the following uses and disclosures:
- For Treatment: PHI may be used by and disclosed to to health care providers (doctors, dentists, pharmacies, hospitals and other caregivers) who request it in connection with the patient’s treatment.
- For Payment: PHI may be used and disclosed for payment-related activities and those of health care providers and other health plans, including for example:
- Obtaining premiums and determining eligibility for benefits
- Paying claims for health care services that are covered by the patient’s health plan
- Responding to inquiries, appeals and grievances
- Coordinating benefits with other insurance a patient may have
- For Health Care Operations: PHI may be used and disclosed for the provider’s own health care operations, including for example, conducting quality assessment and improvement activities, preventing, detecting and investigating fraud and abuse and performing business management and other general administrative activities.
Protecting Online Interactions
When you use our online services, you may be asked to provide personal information that is necessary for us to process your request. To ensure your transaction remains confidential, the information is sent to us using an encrypted form in a "secure session" established with Secure Socket Layer (SSL). We also require the use of authentication, such as user ID and password, which allows us to verify your identity when you access our online services. We also use firewall technology to safeguard your information from outside access.
As a condition of using our online services in secured areas of our website, you must observe prudent security measures, including the following:
- Choose unique passwords. Don't use your Social Security number, birth date, middle name, names of spouse or children, or anything else that someone could easily guess as a password
- Do not share your user ID and password with anyone else
- After you have submitted information online, we recommend that you close your browser before leaving your computer. This practice ensures you are not leaving personally identifiable information on the computer for those who may use it after you. This is especially important if you are using a computer in a public place.
- Do not leave your computer unattended during an online session.
- Contact us immediately at firstname.lastname@example.org if you suspect that someone has accessed your information online without your authorization.